Refund Policy
Understanding our cancellation and refund policies for a worry-free booking experience.
Thank you for booking at theceylonteaexperience.com. We value your satisfaction and strive to provide you with the best tea experience possible. If, for any reason, you are not completely satisfied with your purchase, we are here to help.
Refunds
- •Requests have to be sent by email to reservations@theceylonteaexperience.com
- •Refunds will be only made for requests made 7 days prior to the booked date
- •If your request is approved, we will initiate a refund to your original method of payment
- •Please note that the refund amount will exclude any taxes and charges incurred during the initial purchase
Change of Dates
- •Changing of dates can be only done 7 days prior to the booked date
- •All date changes are subject to availability
Processing Time
- •Refunds will be processed within 3 business days after we receive your request
- •Booking reference should be clearly mentioned in your request
Contact Us
If you have any questions or concerns regarding our refund policy, please contact our customer support team. We are here to assist you and ensure your booking experience with us is enjoyable and hassle-free.