Terms & Conditions
Please read these terms carefully before using our services.
These Terms and Conditions govern your use of our website and the booking of tea experiences from our platform. By accessing and using our website, you agree to comply with these terms. Please read them carefully before proceeding with any bookings.
Use of the Website
- •You must be at least 18 years old to use our website or make bookings. Children must be accompanied by adults during all experiences.
- •You are responsible for maintaining the confidentiality of your account information, including your username and password.
- •You agree to provide accurate and current information during the registration and booking process.
- •You may not use our website for any unlawful or unauthorized purposes.
Experience Information and Pricing
- •We strive to provide accurate experience descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.
- •Prices are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.
- •Experience availability may vary based on seasons, weather conditions, and other factors.
Bookings and Payments
- •By placing a booking on our website, you are making an offer to reserve the selected experience.
- •All bookings are subject to availability and confirmation. A booking is only confirmed once you receive a confirmation email from us.
- •We reserve the right to refuse or cancel any booking for any reason, including but not limited to availability, errors in pricing, or suspected fraudulent activity.
- •You agree to provide valid and up-to-date payment information and authorize us to charge the booking amount, including applicable taxes, to your chosen payment method.
- •We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.
Experience Guidelines
- •Please arrive at least 15 minutes before your scheduled experience time.
- •We recommend wearing comfortable clothing and appropriate footwear for the tea experience.
- •Any food allergies, dietary restrictions, or medical conditions should be disclosed at the time of booking.
- •Photography is permitted for personal use during experiences unless otherwise specified.
Cancellations and Refunds
- •Our Refund Policy governs the process and conditions for cancelling bookings and seeking refunds.
- •Cancellation requests must be submitted via email at least 7 days prior to the booked date.
- •No-shows will not be eligible for refunds or rescheduling.
- •Please refer to our Refund Policy page for more information.
Intellectual Property
- •All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of The Ceylon Tea Experience or its licensors.
- •You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.
Limitation of Liability
- •In no event shall The Ceylon Tea Experience, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or participation in our experiences.
- •Visitors participate in all activities at their own risk. We are not liable for any injuries, accidents, or loss of personal belongings during your visit.
- •We are not responsible for delays or cancellations due to weather conditions or other factors beyond our control.
Amendments and Termination
- •We reserve the right to modify, update, or terminate these Terms and Conditions at any time without prior notice.
- •It is your responsibility to review these terms periodically for any changes.
Related Policies
Please also review our other policies which form part of these terms:
Contact Us
If you have any questions about these Terms and Conditions, please contact us.
Email: info@ceylonteaexperience.com